Last Updated: January 2024
Introduction
Alpine-Petal respects your privacy and is committed to protecting the personal data you share with us. This policy explains how we collect, use, and safeguard your information when you interact with our website and services.
Information We Collect
We may collect the following categories of personal data:
- Contact details including name, email address, and postal address
- Property information relevant to project consultations
- Communication records from enquiries and correspondence
- Technical data such as browser type, IP address, and pages visited
How We Use Your Information
Your personal data enables us to:
- Respond to enquiries and provide requested information
- Prepare consultations and project proposals
- Communicate about ongoing projects or services
- Improve our website and service delivery
- Comply with legal obligations
Legal Basis for Processing
We process your data based on:
- Your consent when submitting enquiry forms
- Contractual necessity when delivering services
- Legitimate business interests in improving our offerings
- Legal compliance where required by law
Data Retention
We retain personal data only as long as necessary for the purposes outlined above. Enquiry data is typically held for 24 months. Project-related records may be retained longer to support warranty obligations and legal requirements.
Data Sharing
We do not sell your personal information. Data may be shared with:
- Trusted service providers who assist our operations
- Professional advisors where legally necessary
- Authorities when required by law
Your Rights
Under applicable data protection laws, you have rights to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Request data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Contact Us
For privacy-related enquiries or to exercise your rights, contact us at:
Alpine-Petal
47 Riverside Gardens
Richmond, Surrey TW9 1TH
United Kingdom
Email: [email protected]
Changes to This Policy
We may update this policy periodically. Significant changes will be communicated through our website. We encourage you to review this page regularly.